Privacy Notice

Privacy Notice


Gowan Home is committed to complying with the Data Protection Act 1998 and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website.


What information we collect and how do we obtain it
When you request and account with us you provide your name and address information. We do not collect credit card information when you apply for an account. If yours is a “cash account” and you are required to prepay for goods ordered on this site,  you will be asked to provide certain information such as your delivery address (if different to your normal billing address, details of your credit card (only if you are placing an order and paying by credit card), telephone number and email address so that we can process and fulfil your information request or order, notify you of your order status and inform you of special offers and promotions.


How we use your information
We use the information that we collect about you to:
• Process your order.
• Manage your account.
• Administer this website.
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
• Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone, email, fax or SMS with offers from Gowan Home.
• Contact you by email in the event that you partly complete an order online but then decide not to complete the ordering process.
• Allow you to participate in any interactive features of our service, when you choose so to do.


Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Disclosure of your information
We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • If or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use as set out in our Terms and Conditions and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Cookies and IP addresses
We may collect information about your computer, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern;
• To store information about your preferences, and so allow us to customise our site according to your individual interests;
• To speed up your searches;
• To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Your rights under the Data Protection Act 1998
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us by telephoning us on 01 4136400 or by writing to the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a cheque for €10 made payable to Gowan Home and a written request to the Group Data Protection Manager at Head Office , quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.


Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and outgoing email.


Contact Us
If you have any questions relating to this policy or the use by us of personal data please write to the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.


Changes to the Security and Privacy Policy
We keep our Security and Privacy Policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on February 28th 2012.


Head Office Contact Details
Group Data Protection Manager, Gowan Home, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.